You can reach our customer support team via WhatsApp at +351 920 613 187, or by contacting on our Instagram DM @therealdeal.wrld.
Simply browse our products, and proceed to contact us on our WhatsApp account. Our customer service team will assist you in selecting your products and completing your order over the phone. We’ll guide you through the process and confirm your order details. Please note that our payment methods are being finalized, so we’ll discuss payment options with you during the call. You’ll be asked for your shipping details and payment information before completing the order.
Orders can only be modified or canceled if they haven’t been processed yet. Contact us as soon as possible to request changes.
We offer various shipping methods, including standard, expedited, and express shipping. Rates and delivery times depend on your location and selected shipping method.
Orders typically ship within 15 business days. Shipping time varies by destination, but most orders arrive within 15 to 21 days.
Yes, we offer international shipping. Please refer to our contact page for more information about rates and delivery times.
We accept returns only if the item is damaged. If you receive a damaged product, please contact us within 3-5 days of receiving your order. We will guide you through the return process and arrange for a replacement or refund.
We apologize for the inconvenience. Please contact us immediately with photos of the defect or damage, and we will arrange for a replacement or full refund.
Yes, we offer various discounts throughout the year. Be sure to sign up for our newsletter to receive exclusive promo codes and special offers.
Yes, we have a loyalty program that rewards you with points for every purchase. Points can be redeemed for discounts on future orders.